Safe Start Child

RETURN POLICY

Last updated June 01, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@safestartchild.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Safe Start Child
Attn: Returns
RMA #
11408 Luxmanor Road
North Bethesda, MD 20852
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     A 3% restocking fee will be charged for all returns in excess of $200.00.
     ●     Contact Us: Before returning any product, please contact our team at info@safestartchild.com to initiate the return process. Inform them of your intent to return a product and offer relevant details. After, they will provide you with a Return Merchandise Authorization (RMA) number and a return form.
     ●     Exchange Details: If you request an exchange, you will be notified of any additional costs or steps required.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

301-507-2331
info@safestartchild.com